bubo 88 Privacy Policy

1. Introduction and Scope

Welcome to the bubo 88 platform. This Privacy Policy ("Policy") explains how bubo 88 ("we", "us", or "platform") collects, stores, processes, and protects your personal information. This Policy applies to the bubo 88 website, mobile application, and all related services.

By using our services, you are considered to have accepted the terms set out in this Policy. Our Terms and Conditions cover the general terms of service use in detail and serve as a complement to this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

2. What Information We Collect

bubo 88 collects various types of information to operate its services smoothly. These are described below by category:

2.1 Information You Provide Directly

When you register with bubo 88 or use our services, you voluntarily provide the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• A copy of your national ID or passport for identity verification
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
• Username and password
• Messages or complaints submitted when contacting our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address, device type, and operating system
• Browser type and version
• Pages visited, session duration, and click patterns
• Transaction history and gaming activity
• Information collected through cookies and similar tracking technologies (see Section 6 for details)

2.3 Information Received from Third Parties

We may collect a limited amount of information from trusted third-party service providers when needed for identity verification or fraud prevention. Such collection is always carried out in accordance with applicable law.

3. Use of Information and Purpose

bubo 88 uses collected information only for the purposes listed below. We do not misuse your information under any circumstances.

3.1 Account Management and Verification

Your information is used to complete the registration process, confirm account identity, and verify your identity. This is essential to keeping your account secure.

3.2 Transaction Processing

Your financial information is used to correctly process deposit and withdrawal requests. Information required for transactions via bKash, Nagad, Rocket, and Upay is transmitted securely.

3.3 Customer Support

Your contact information and account history are used to properly resolve your complaints, questions, or support requests. Our support team is available 24/7 in both Bengali and English via live chat and email.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, money laundering, fraudulent activity, and other harmful conduct.

3.5 Platform Improvement

Overall usage data is analysed to improve the user experience, add new features, and raise the quality of existing services. No individual user is identified in this analysis.

3.6 Notifications and Communication

Your email or mobile number is used to send important account-related updates, transaction confirmations, and promotional messages based on your preferences. You can change your notification settings at any time.

4. Data Storage and Security Measures

bubo 88 applies industry-standard technical and administrative safeguards to keep your information secure.

4.1 Encryption

All data transmitted to our platform is encrypted using SSL (Secure Socket Layer) technology. Your password and financial information are always stored in encrypted form and no staff member can view them directly.

4.2 Server Security

Our server infrastructure is housed in secure data centres and protected by firewalls, intrusion detection systems, and regular security audits.

4.3 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet legal obligations after the account is closed. Once legal requirements are fulfilled or the purpose has been served, data is securely deleted.

4.4 Access Control

Access to your personal information is limited to only those staff members who need it to carry out their responsibilities. All staff are bound by strict confidentiality agreements.

5. Sharing Information with Third Parties

bubo 88 never sells your personal information for commercial purposes. However, information may be shared in certain specific situations for the purpose of operating our services:

5.1 Service Provider Partners

The minimum necessary information is shared with trusted third-party providers for payment processing, identity verification, and technical infrastructure management. These partners operate under a data processing agreement and may not use your information for their own purposes.

5.2 Legal Obligations

Information may be disclosed in response to a lawful order from a government authority, a court direction, or any other legal requirement. Fulfilling legal obligations in such cases is our duty.

5.3 Fraud Prevention

If serious fraudulent activity, money laundering, or other illegal conduct is detected, the relevant authorities may be provided with the necessary information.

5.4 Business Transfer

In the event that part of the business is sold or merged, user information may be transferred. In such a situation, you will be notified in advance and the new entity will be required to follow the same privacy standards.

6. Cookies and Tracking Technologies

bubo 88 uses cookies and similar technologies to operate the platform and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences, language, and other settings.
• Analytics Cookies: Used to understand how the platform is being used and to improve our services. This information is used for aggregate analysis.
• Marketing Cookies: Used to show you relevant advertisements and offers based on your preferences. You can disable these if you wish.

6.2 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may limit the platform's functionality.

7. Your Data Rights

bubo 88 believes every user should have full control over their own information. Your rights are described below:

7.1 Right to Access

You can find out at any time what information bubo 88 holds about you, what purpose it is being used for, and with whom it has been shared.

7.2 Right to Rectification

If any of your stored information is incorrect, you can request that it be corrected. You can also update general information yourself from your account settings.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, legal obligations or ongoing disputes may mean that not all information can be deleted immediately.

7.4 Right to Object to Processing

You can object to your information being used for marketing purposes. This can be done through your account settings or by contacting our support team.

7.5 Right to Data Portability

Upon your request, your information will be provided in a structured, machine-readable format. This right is effective within the limits of applicable law.

To exercise any of these rights, contact our support team. We are always ready to assist you in Bengali. For any questions about our services, you can visit our FAQ section.

8. Protection of Minors

bubo 88 strictly follows a 21+ age policy. Our services are exclusively for adults and no one under the age of 21 is permitted to use our platform.

We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration. If it is ever found that a user is a minor, their account will be suspended immediately and the relevant information will be deleted.

To read our detailed guidelines on responsible and safe gaming, visit the Responsible Gaming page, which covers protection of minors and various other topics.

9. Changes and Updates to This Policy

bubo 88 reserves the right to update or amend this Privacy Policy as needed. Changes may be made when the scope of services expands, legal requirements change, or to keep pace with technological developments.

You will be notified of any significant changes via your registered email or a notice on the platform. Continued use of the services after any changes will be considered acceptance of the updated policy.

The date of each update is noted at the top of this page as "Last Updated". If you wish to view an older version, please contact our support team.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the following channels:

We take every privacy-related complaint seriously. To learn more about bubo 88's services, you can visit our About Us page.